Conversational IVR AI-powered issue resolution platform
Conversational IVR AI-powered issue resolution platform
Trusted by, leading telecoms and banks
Eliminate customer’s long waiting time
On average, customers wait more than 2.4 minutes on the line until they are connected to a customer support agent. Long waiting time increases the rate of abandoned calls, frustrates customers, and actually costs companies around 2% of potential extra sales as some of the abandoned calls are connected to sales opportunities.
Conversational IVR by NEUROSYS is an AI solution that automates your call center and enhances representatives to serve inbound contacts more effectively. It uses enhanced speech recognition models and natural language processing to understand your customers during the phone calls.
SOLUTIONS
Why Choose Conversational IVR AI-powered issue resolution platform
AI based IVR
Voicemail ticketing
Agent assist tool
Automatic speech recognition
Speech synthesis
Сall centre integration
Conversational IVR Process
How It Works
- Instead of listening to a bunch of options in an IVR and pushing buttons when calling customer service, Conversational IVR simply asks the person “How can I help you?”.
- The customer describes the problem in their own words and the AI forwards the call to the appropriate specialist or resolves its issue on its own without any human aid. Schedule a Demo
Resolve customer requests without human intervention
- Resolve more than 20% of inquiries without human aid
- Maximize first contact resolution
- Personalize the customer experience
- Answer automated questions and redirect others
- Let your customer support team focus on solving more complex requests
How It WorksPrevent churn and find new sales opportunities
- Forward interested customers to agents for the final sales proposal before they abandon the call
- Route churning customers to agents
- Detect an upsell opportunity when it occurs
Onboard your agents faster
- AI routes questions to the right team eliminating the need for the agents to know everything
- Conversational IVR helps your agents to concentrate only on important issues where human is needed
- Solution flow management allows your agents to follow the dialogues, and give correct answers
- API and RPA integration allows agents to make a background check within seconds
TESTIMONIALS
Brands And Businesses Love Us!
The system has produced a significant competitive advantage in the industry thanks to NEUROSYS well-thought opinions.
NEUROSYS is the firm to work with if you want to keep up to high standards. The professional workflows they stick to result .
NEUROSYS succeeded in building a more manageable solution that is much easier to maintain.
We tried another company that one of our partners had used but they didn’t work out.I feel that NEUROSYS does a better investigation.
I was impressed by NEUROSYS prices, especially for the project I wanted to do and in comparison to the quotes I received.
NEUROSYS developed a new version of the MyMediAds service. When we turned to the NEUROSYS experts.
When looking for a strategic IT-partner for the development of a corporate ERP solution, we chose NEUROSYS.
Features
Conversational IVR Features
Coordinating Component
This component interfaces with call center software. It behaves as an ordinary software phone and communicates with the call center software over the SIP protocol.
As this is the component that handles the call sessions, it also coordinates everything that happens during the call, such as routing the sound to the ASR component, sending the text to the classifier and playing prompts and responses, forwarding calls, requesting information from the client’s systems, and performing other actions as required.
AI Component
The AI component consists of speech-to-text and intent classifier. The speech-to-text system is a real-time speech recognition system that converts sound to text.
The classifier deals with intent classification – using the voice and text it helps to understand why the customer called so that we would know what needs to be done with the specific call. The identified intent is returned to the coordinated component which handles the call according to the defined business logic.
AI training interface
Very simple and intuitive interface to train the AI to understand clients’ questions. Conversational IVR by NEUROSYS allows automation of dozens of questions for more than 30+ languages.
Solutions Flows
Solution flows are the knowledge base for solving a customer contact. These enable defining what needs to be done with every intent. Every solution flow has a business owner who is responsible for creating, improving, and maintaining it.
Solution flows allow backend API and RPA integrations.
Contact Center Analytics
Full transparency of metrics is a way to achieve the efficiency of the Conversational IVR and to highlight the main contact center metrics.
Quality Assessment Component
AI tool makes an automatic transcription of the calls thus allowing you to detect mistakes and perform a proper quality check. It will help you understand the actual questions your customers ask, what level of FCR has been reached and assess the performance of your team.
Features
Conversational IVR Features
Coordinating Component
This component interfaces with call center software. It behaves as an ordinary software phone and communicates with the call center software over the SIP protocol.
AI Component
The AI component consists of speech-to-text and intent classifier. The speech-to-text system is a real-time speech recognition system that converts sound to text.
AI training interface
Very simple and intuitive interface to train the AI to understand clients’ questions. Conversational IVR by NEUROSYS allows automation of dozens of questions for more than 30+ languages.
Solutions Flows
Solution flows are the knowledge base for solving a customer contact.
Contact Center Analytics
Full transparency of metrics is a way to achieve the efficiency of the Conversational IVR and to highlight the main contact center metrics.
Quality Assessment Component
AI tool makes an automatic transcription of the calls thus allowing you to detect mistakes and perform a proper quality check.
Build Your First Conversational IVR In Just A Few Clicks!
ENSURE HIGH AVAILABILITY OF YOUR SERVICES
Why Choose NEUROSYS For Conversational IVR
Dedicated Support
Quick Turn-Around And Dedicated Support By 100% In-House Team
Top-Rated Company
Hundreds Of Real Reviews On Google And Top Developer Forums
Hire Experts
We Provide Pre-Vetted Qualified Engineers For Your Projects
Modern Infrastructure
We Have The Best Workplace With Modern Infrastructure In The City
Local Support
Get Local Support From Our Consultants In USA, AUS And India
Save Up-To 60%
Optimize Development Costs By More Than 50% And Increase The ROI
IT SERVICES
Related Services We Offer
Chatbot Software
Agent Assist Software
Call Automation Bot
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